Website Maintenance
- Monthly updates and security scans
- Backup verification every month
- 24/7 uptime monitoring with alerts
- 1-hour emergency fix allowance
- Priority support when you need it
- Your site stays stable and safe
Choose Your Plan
What is included
Monthly CMS and extension updates to keep your site secure and current.
Monthly backup verification to ensure your data is safe.
Monthly security scan to detect vulnerabilities early.
Uptime monitoring with alerts if your site goes down.
Emergency fix allowance per year for urgent issues.
Priority ticket response for faster support turnaround.
How it works
Subscribe and provide access
Subscribe to the maintenance plan and provide website access.
Monthly maintenance
We perform monthly maintenance on your website.
Status updates
You receive status updates via your service ticket.
Emergency fix allowance
Contact us anytime for your emergency fix allowance.
Before you start
Website running Joomla or WordPress with a current version.
Website admin access provided securely via ticket.
Frequently Asked Questions
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What exactly is covered?
Both plans include monthly CMS and extension updates, backup verification, security scans, and uptime monitoring. Premium adds MLS import monitoring, database optimization, quarterly reports, and a larger emergency fix allowance. Anything outside the plan scope is quoted separately.
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What is NOT covered by the maintenance plan?
New feature development, design changes, content updates, and hosting management are not included. The plan covers keeping your existing site secure and functional. For design changes, see Theme Integration. For speed improvements, see Website Speed Boost.
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How fast do you respond to emergencies?
Maintenance plan subscribers get priority ticket response. Critical issues (site down, security breach) are addressed within hours during business days. Your emergency fix allowance (1 hour Basic, 2 hours Premium) covers urgent resolution at no extra charge.
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Can I cancel the plan?
Yes. The plan is billed annually. You can cancel at any time and the plan remains active until the end of the paid period. No refunds for partial years.
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Do I need this if I already update my site myself?
Updates alone are not enough. The plan includes backup verification (to make sure restores actually work), security scans (to catch vulnerabilities you might miss), and uptime monitoring (to know immediately if your site goes down). Most site owners who update manually skip these critical checks.
