Emergency Fix & Recovery
- Joomla, WordPress, custom platforms
- Not limited to our products
- Acceptance checklist before work starts
- Root cause report with prevention tips
- No technical knowledge required
What best describes your problem?
Best for a visual issue that doesn't affect site functionality.
Best for a broken feature that affects daily operations.
Best for a site that's down or compromised right now.
What is included
Problem diagnosis. We identify the root cause, not just the symptoms. You get a clear explanation of what went wrong.
Acceptance checklist. Before we start, we agree on exactly what gets fixed. No surprises on either side.
Fix implementation. A permanent solution, not a temporary workaround. We fix the cause, not just the effect.
Verification and testing. We confirm the fix works on your live site before marking it done.
Root cause report. What happened, why, and what was changed. You have a record for future reference.
Prevention tips (Bug Fix and Serious Problem). Recommendations to avoid similar issues in the future.
How it works
Describe your problem
Tell us what is happening, when it started, and provide your site credentials.
Diagnose and scope
We diagnose the issue and send you an acceptance checklist: a clear list of what we will fix.
Review and approve
You review and approve the checklist. Once approved, we start the fix.
Fix, test, and report
We fix, test, and report back. You verify each item on the checklist is resolved.
Before you start
Website admin access: URL, login, and password so we can access your site backend.
Problem description: what's happening, when it started, and any error messages you see.
FTP or hosting panel access if server-level work is needed (white screen, file permissions, etc.).
Frequently Asked Questions
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How do I know which package to choose?
Quick Fix works best if you have a visual or minor issue: images not showing, CSS broken, menu items missing, a setting that doesn't save. Things that look wrong but don't break core functionality.
Bug Fix works best if a feature doesn't work correctly: search returns wrong results, a form doesn't submit, data isn't importing properly, a page throws an error on certain actions.
Serious Problem works best for critical failures: site won't load, database corruption, hacked site, complete breakdown after a server migration or update.
Not sure? Choose the one that sounds closest. If the actual problem is simpler or more complex, we'll let you know before starting.
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What is the acceptance checklist?
After we diagnose your issue, we send you a clear list of what we'll fix. For example: "Fix gallery image display on product pages", "Restore search filter functionality for price range". You review this list and approve it before we start working. This way there are no surprises about scope, and you can verify each item when we're done.
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Do you only fix issues with your products?
No. We fix any issue on your Joomla, WordPress, or custom platform website. Whether it's a core CMS problem, a third-party plugin conflict, a server configuration issue, or one of our products, we'll diagnose and fix it.
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What if my problem is more complex than the package I chose?
We'll let you know during the diagnosis phase, before any work starts. If the issue falls into a different complexity tier, we'll explain why and give you the option to upgrade or adjust scope. You always approve the acceptance checklist before we begin.
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What does "1 issue per order" mean?
Each order covers one specific problem. If you have multiple unrelated issues (e.g., broken search AND a CSS problem on a different page), each needs its own order. However, if issues are related (e.g., a database problem that causes errors on multiple pages), that's treated as one issue.
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What happens after the fix is done?
You receive a report explaining what was wrong, what was changed, and recommendations to prevent similar issues. You then verify each item on the acceptance checklist. Once all items are confirmed resolved, the service is complete.
